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Customer Service & Support

11 skills

Service case management, warranty processing, and technical support

Log customer issue, assign priority,
Customer Service Rep
Log customer issue, assign priority, route to appropriate team
customerservicerep
Create service ticket, track resolut
Customer Service Rep
Create service ticket, track resolution progress
customerservicerep
Verify and update customer contact,
Customer Service Rep
Verify and update customer contact, preference information
customerservicerep
Validate warranty terms, process cla
Customer Service Rep
Validate warranty terms, process claim, track resolution
customerservicerep
Categorize feedback, route to produc
Customer Service Rep
Categorize feedback, route to product management
customerservicerep
Validate warranty terms; issue RMA n
Customer Service Rep
Validate warranty terms; issue RMA number; send return instructions
customerservicerep
Diagnose technical problem, create d
Technical Support Specialist
Diagnose technical problem, create detailed support ticket
specialistsupporttechnical
Document solution steps, create sear
Technical Support Specialist
Document solution steps, create searchable knowledge article
specialistsupporttechnical
Update equipment service history, ma
Technical Support Specialist
Update equipment service history, maintenance records
specialistsupporttechnical
Attach documentation; route to QA/En
Technical Support Specialist
Attach documentation; route to QA/Engineering for validation
specialistsupporttechnical
Refresh customer health score; flag
Customer Success Manager
Refresh customer health score; flag at-risk accounts
customermanagersuccess